Terms of Service

Last updated: September 2026

This is a starting template, not legal advice. Before you launch publicly, have a lawyer in Pakistan review this against the Consumer Protection laws in Punjab/Islamabad and any relevant e-commerce or gig-work regulations that apply to your business.

1. Who this applies to

These terms apply to anyone booking a car or home cleaning service through DhoDaalo ("we", "us", "our"), and to anyone applying to work as an independent cleaner through our platform, within our service area of Rawalpindi and Islamabad.

2. What we provide

DhoDaalo connects customers who want car or home cleaning services with independent cleaners. We are not the employer of the cleaners who perform the work — cleaners operate as independent service providers who accept jobs through us.

3. Bookings and pricing

Prices shown on the site are fixed for the listed service unless otherwise agreed before the job begins.
We aim to confirm every booking within the timeframe stated at checkout, but confirmation is subject to cleaner availability in your area.
Cancellations should be made with reasonable notice; repeated last-minute cancellations may affect future booking priority.

4. Payment

Payment is collected either directly by the cleaner upon completion of the job, or through the payment method specified at the time of booking. You will be informed of the applicable method before the job is confirmed.

5. Redo guarantee

If you are not satisfied with the quality of a completed job, contact us within 24 hours and we will arrange for a cleaner to return and address the issue at no additional cost, subject to a reasonable assessment of the concern raised.

6. Cleaner responsibilities

Cleaners working through DhoDaalo are expected to arrive at the confirmed time, complete the agreed scope of work, and treat customers' property and privacy with care. Any damage or misconduct should be reported to us immediately.

7. Liability

While we take reasonable steps to verify cleaners before they join the platform, DhoDaalo's liability for any loss or damage arising from a booking is limited to the value of the service booked, except where liability cannot be excluded under applicable Pakistani law.

8. Changes to these terms

We may update these terms from time to time as the service grows. Continued use of DhoDaalo after changes are posted means you accept the revised terms.

9. Contact

Questions about these terms can be sent to dhodaalo4@gmail.com or via WhatsApp through the contact button on our site.